IDENTIFICATION OF THE OWNER:
The domain https://www.grapat.eu/ , belongs to the mercantile:
JOGUINES GRAPAT, S.L. (hereinafter GRAPAT)
ADDRESS: C/ COLÓN, 75 CP - 17761 CABANES (GIRONA) SPAIN
CIF. B55290415
TEL.+34 972 509 173
EMAIL: shop@grapat.eu
Last modified: February 2024.
Before you continue exploring our website and making your purchases, we want you to know a few important things, so we invite you to carefully review these Terms and Conditions of Purchase, as well as our Privacy Policy and Cookies Policy.
It is important that you carefully read all the information we show you before continuing to browse and make your purchase.
If we launch special offers or campaigns, they may have their own conditions, which will prevail in the event of a conflict.
You can review these documents whenever you want, as they will always be available to you on the Web.
¡We're here to help you! If you have any questions, please contact us at: shop@grapat.eu
BUYING REQUIREMENTS:
By placing an order on our website, you affirm that you are at least 18 years old and have the legal capacity to enter into contracts. You also agree to provide accurate, up-to-date, and truthful information throughout the purchase process.
SCOPE OF APPLICATION:
These terms set out the guidelines for placing orders, processing payments, delivering products and handling any related enquiries.
The order can be placed at your choice in any of the available languages: Spanish, Catalan and English.
CHANGES TO TERMS AND CONDITIONS:
We reserve the right to make changes to these Terms and Conditions, if necessary, as well as to the other information we show. If we make any adjustments, they will be published immediately. The last published update will be the one that is valid.
You will be subject to the in-force policies and conditions at the time you use our website or place any order.
COMMUNICATIONS:
To communicate with us, we provide the following means of contact:
• Call us on: +34 972 509 173.
• Send an email to: shop@grapat.eu
All notices and communications will be deemed effective, for all purposes, when made through any of the means detailed above.
PROTECTION OF PERSONAL DATA:
All the personal information you provide us will be treated in accordance with our Privacy Policy and Cookies Policy, which comply with the regulations: LOPDGDD 3/2018, the EU GDPR 679/2016 and the LSSICE.
By using our website or purchasing our products, you agree that we may process your personal data in accordance with these policies.
If you would like more details about how we process your data, you can consult our privacy policy [link to privacy policy.].
ACCEPTANCE OF TERMS AND CONDITIONS:
When you place an order on our website, you agree to these Terms and Conditions. By ticking the opt-in box on our order forms, you unequivocally confirm that you agree to everything we specify herein.
RESPONSIBLE USE OF THE WEBSITE:
You agree to use our website responsibly and in accordance with the law, ethical standards and public order. We are not responsible for any improper, illegal or incorrect use of the website by the user.
ORDERS:
All orders are subject to our prior approval. We will inform you of the acceptance of the order as soon as reasonably possible, usually by electronic means such as email, but it could also be through any other means.
We reserve the right to cancel, at our discretion, any order we have accepted in the event of errors in the order, price or any other related conditions.
We also reserve the right to discontinue the supply, at any time and without prior notice, any of the products offered on our website. This could be due to reasons of availability, seasonality, security, or due to changes in our business strategy or in our online sales service.
In case you need any questions about your order, please contact us at the following email: shop@grapat.eu
PRICES & TAXES:
The prices of the items we offer on our website include the current Value Added Tax (VAT), but do not include shipping costs, which will be added to the total amount.
We will provide clear and concise information before you finalise your order, detailing the total price of the item, what is included in that price, any applicable taxes, shipping costs and any other relevant observations you need to take into account.
Depending on the destination country, additional taxes or fees may apply in accordance with force regulations. These will be reflected when making and finalizing the purchase or will be communicated by GRAPAT.
We reserve the right to adjust prices and shipping costs at any time. However, these changes will not affect orders that have already been processed and confirmed.
You expressly authorize us to issue the invoice of the order in electronic format. However, at any time, you can let us know if you wish to receive it in paper format, in which case we will proceed to send the invoice in this format as well.
PURCHASE PROCESS AND REGISTRATION OF USERS:
You will be able to make your purchase as a guest without registration, only by providing the basic data to be able to process your order.
If you decide to sign up:
- Fill in the registration fields.
- We will confirm your registration by sending a welcome email to the address provided during registration.
If you're already registered:
- Log in to "MY ACCOUNT" and enter your email and password.
We present our products, along with their features, recommended age, description, and price.
The purchase process in both cases will be as follows:
• If you want to find a product, you can use our "magnifying glass" located in the middle right. The results will show the available items based on the data you provide
• Once you've found the item you want, you can add it to your shopping cart by clicking the "ADD TO CART" button. You will be able to see the contents of your cart at any time, remove or add items, as well as modify them.
• Fields marked as "optional" are not required.
• By clicking on the “PROCEED TO CHECKOUT”, button, the ordering process is complete. You should review your personal information, billing address, and shipping method. You can add observations that we need to take into account in the corresponding field. Then, confirm the order to be redirected to the payment page.
• You will be able to choose the payment method you prefer for the purchase.
Once your order prepared, you will receive an order confirmation email and its details with the date of departure from our warehouse and a link to the tracking number of the shipment from the transport company.
Acceptance of the order implies that you have read and accepted these terms, as well as any other specific conditions notified to you when placing the order.
PASSWORD & SECURITY:
If you choose to register, you will receive a welcome email confirming the creation of your account. Asking you for a username and password. Remember that you are responsible for maintaining your username and password, so keep them safe, do not share them, and change them from time to time. To ensure security, you should notify us of any unauthorized or improper use you detect on your account.
STOCK OF PRODUCTS:
When you add our products to your shopping cart, you will receive information about their availability on the website. If delays occur due to causes beyond our control, such as out-of-stock or other similar issues, we will let you know and work to find the best solution. In case we do not have stock, and you have made the purchase, but do not want to wait for its replacement, we will refund the corresponding amount.
PRODUCT DESCRIPTION AND DISCLAIMER:
GRAPAT's liability with respect to any item purchased through this website shall be strictly limited to the purchase price of such item.
All descriptions, photographs of items and information provided on this website are provided without express or implied warranties, except as required by applicable law.
There might be instances where some items appear slightly larger or smaller than their actual size due to the display settings and used photographic techniques. Also, some items may be depicted in a larger or smaller size than their actual size for the purpose of highlighting details or showing the item in its entirety.
Color tonalities and details in item photographs may be affected by the resolution of your monitor and may differ from actual colors and appearances and might vary slightly due to the nature of the products themselves.
SAFETY OF OUR PRODUCTS:
The dyes we use are water-based and non-toxic.
The wood we use comes from sustainable forests and is PEFC 14-35-00485 certified.
The finishes of our items are made with wax and oils of vegetable origin.
Some of our products include cotton bags. All fabrics are GOTS (Global Organic Textile Standard) certified).
All our packaging is 100% plastic-free. We also produce the boxes with high grammage cardboard which ensures a life span of about 5 years. We consider our boxes as part of the toy.
Most of our products are in one piece. Despite this, some elements require the use of glue for assembly. The glue we use is 100% formaldehyde-free.
All our products are manufactured and meet European (EN71 1–2-3), American (ASTM) standard safety requirements for toys and ISO8124.
However, you should carefully read the description, characteristics, dimensions, recommended age, instructions for use and maintenance, as well as the warnings you will find on the item before using or during use, as they contain crucial and up-to-date information on its correct use.
INDUSTRIAL AND INTELLECTUAL PROPERTY:
GRAPAT owns all industrial and intellectual property rights over the contents of the website, including photographs, images, texts, logos, designs, trademarks, and other elements. These rights also apply to those who have licensed GRAPAT for their use.
The reproduction, transmission, distribution or any unauthorized use of these contents is prohibited without the express written authorization of GRAPAT.
Access to and browsing of the website does not imply the assignment of rights by GRAPAT. Any unauthorized use will be considered a serious breach of rights, subject to the responsibilities established by law.
FORCE MAJEURE:
GRAPAT shall not be liable for any unfulfillment or delay in its obligations due to events beyond its reasonable control. During the continuation of these events, the obligations will be suspended, and the deadline for fulfilling them will be extended for a period equivalent to the duration of such events.
PARTIAL NULLITY:
If any of the clauses or provisions of this document are declared invalid by a final decision of a competent authority, the other conditions shall remain valid without being affected by the declared annulment.
GOVERNING LAW AND JURISDICTION:
The use of our website and contracts for the purchase of products through this website shall be governed by Spanish law.
The resolution of any type of controversy, litigation or discrepancy that may arise between the user and GRAPAT due to the use of this website, will be submitted to the Courts and Tribunals that are competent in accordance with the Consumer Jurisdiction.
In compliance with Regulation (EU) 524/2013, aimed at facilitating the resolution of possible disputes arising from online commerce between businesses and consumers, the obligation to inform consumers about the alternative resolution entities that are available is established.
In this context, the body called ONLINE DISPUTE RESOLUTION has been established, which will act as a neutral entity and facilitate effective communication between both parties. Consequently, the online platform http://ec.europa.eu/consumers/odr/ is at the consumer service. Its main purpose is to avoid, as far as possible, the need to resort to the courts of law, providing an alternative and efficient way for the resolution of disputes in the field of e-commerce between companies and consumers.
COMMENTS AND SUGGESTIONS:
We would be grateful if you could send us your comments or suggestions, as well as any queries, through our contact forms, email: shop@grapat.eu or by calling us at the telephone number listed in the header.
COMPLAINTS, CLAIMS AND DENUNCIATIONS:
In accordance with current regulations, all companies must have complaint or denunciation forms, in accordance with the corresponding regulatory regulations.For this reason, GRAPAT provides the official complaint, claim and denunciation forms in consumer relations, which you can access at the following link: https://consum.gencat.cat/es/consultes-i-reclamacions/
Once you have completed the official form and in accordance with the regulations, you can send us the request to the postal address: C/ COLÓN, 75 CP - 17761 CABANES (GIRONA) SPAIN or to the email: shop@grapat.eu
For more information on how to proceed with a complaint, claim or denunciation, you can contact: http://consum.gencat.cat/ca/consultes-i-reclamacions/reclamacio/
